How can I order?
Ordering our artisanal desserts is easy and convenient:
- Send us your order request through our website’s contact form
- Include your location and desired products in your message.
- We’ll promptly forward your request to our exclusive partner in your area.
- Our local partner will contact you directly to process your order, discuss delivery options, and answer any questions.
- Enjoy your gourmet treats delivered fresh to your doorstep!
By connecting you with our local partners, we ensure you receive the best service and freshest products possible. If you have any special requests or need assistance, don’t hesitate to let us know in your initial message.
How do I know the price?
Our pricing for artisanal desserts is dynamic and tailored to provide you with the best value:
- Base prices: Each product has a standard base price.
- Seasonal variations: Prices may increase slightly for seasonal or limited-edition items.
- Volume discounts: Orders of larger quantities may qualify for discounts.
- Custom quotes: For the most accurate pricing, we recommend contacting us or your local partner directly.
- Special offers: We occasionally run promotions, which can affect pricing.
To get a precise quote for your desired products and quantities, please reach out to us or your local partner. We’ll be happy to provide you with current pricing information tailored to your specific order.
What are the delivery times?
Our delivery times are designed to ensure you receive your artisanal desserts fresh and in perfect condition:
- Standard delivery: Typically 7 to 10 business days, depending on your location.
- Factors affecting delivery:
- Your specific location (urban vs. remote areas)
- Size of your order
- Current demand for our products
Urban centers generally receive deliveries faster than remote areas.For the most accurate delivery estimate for your specific order and location, please contact us or your local partner directly. We strive to provide timely deliveries while maintaining the quality and freshness of our artisanal desserts.
How does payment work?
We’ve designed our payment process to be secure and convenient for our customers:
- Booking: When you place an order, we’ll ask for your credit card details to secure the booking. We do not store your card on our servers
- Authorization: We’ll authorize the payment amount on your card, but no charge is made at this time.
- Delivery: Your artisanal desserts will be prepared and delivered to you.
- Confirmation: Once you’ve received your order and confirmed its satisfactory delivery, we’ll proceed with the payment.
- Charge: Only after delivery confirmation will the authorized amount be charged to your credit card.
When can I cancel my order?
We understand that circumstances can change. Here’s our cancellation policy:
- Free cancellation period: You can cancel your order within 3 days of placing it at no cost
- .After 3 days: Cancellations made after the 3-day period will incur a penalty fee.
- Penalty details: The fee amount depends on the order size and how close to the delivery date the cancellation is made.
- How to cancel: Contact us or your local partner as soon as possible if you need to cancel.
- Special orders: Custom or large orders may have different cancellation terms, which will be communicated at the time of order.
We recommend reviewing your order carefully before confirming to avoid any inconvenience. If you have any questions about cancellations, please don’t hesitate to reach out to us.
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