{"id":1277,"date":"2013-04-06T18:24:13","date_gmt":"2013-04-06T18:24:13","guid":{"rendered":"http:\/\/www.kriesi.at\/themes\/enfold\/?page_id=1277"},"modified":"2024-09-18T15:49:23","modified_gmt":"2024-09-18T15:49:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/gianpaolobassi.com\/en\/shop\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1anxs25-27f0d8de28afe12fcb4bffc55a7fca71\">\n#top .av-special-heading.av-1anxs25-27f0d8de28afe12fcb4bffc55a7fca71{\npadding-bottom:0;\n}\nbody .av-special-heading.av-1anxs25-27f0d8de28afe12fcb4bffc55a7fca71 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-1anxs25-27f0d8de28afe12fcb4bffc55a7fca71 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1anxs25-27f0d8de28afe12fcb4bffc55a7fca71 av-special-heading-h3 meta-heading  avia-builder-el-0  el_before_av_toggle_container  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Frequently Asked Questions<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='togglecontainer av-195xc25-eb38c1f38078d98fe50d96bfa638c63c  avia-builder-el-1  el_after_av_heading  el_before_av_hr  toggle_close_all' ><div class='taglist'><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Delivery}\" class=\"\">Delivery<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Payment}\" class=\"\">Payment<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Prices}\" class=\"\">Prices<\/a><span class='tag-seperator'>\/<\/span><\/div>\n<section class='av_toggle_section av-166cirh-f81325abf0f74fc0b0bbf1409b5a0f4c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Prices} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>How can I order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Ordering our artisanal desserts is easy and convenient:<\/p>\n<ol class=\"marker:text-textOff list-decimal pl-8\">\n<li>Send us your order request through our website&#8217;s <a href=\"https:\/\/gianpaolobassi.com\/en\/shop\/contact\/\">contact form<\/a><\/li>\n<li>Include your location and desired products in your message.<\/li>\n<li>We&#8217;ll promptly forward your request to our exclusive partner in your area.<\/li>\n<li>Our local partner will contact you directly to process your order, discuss delivery options, and answer any questions.<\/li>\n<li>Enjoy your gourmet treats delivered fresh to your doorstep!<\/li>\n<\/ol>\n<p>By connecting you with our local partners, we ensure you receive the best service and freshest products possible. If you have any special requests or need assistance, don&#8217;t hesitate to let us know in your initial message.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-fnih9-80f7de8170db96d9fa38fcee31eb73ff'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Prices} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>How do I know the price?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our pricing for artisanal desserts is dynamic and tailored to provide you with the best value:<\/p>\n<ol class=\"marker:text-textOff list-decimal pl-8\">\n<li>Base prices: Each product has a standard base price.<\/li>\n<li>Seasonal variations: Prices may increase slightly for seasonal or limited-edition items.<\/li>\n<li>Volume discounts: Orders of larger quantities may qualify for discounts.<\/li>\n<li>Custom quotes: For the most accurate pricing, we recommend contacting us or your local partner directly.<\/li>\n<li>Special offers: We occasionally run promotions, which can affect pricing.<\/li>\n<\/ol>\n<p>To get a precise quote for your desired products and quantities, please <a href=\"https:\/\/gianpaolobassi.com\/en\/shop\/contact\/\">reach out to us<\/a> or your local partner. We&#8217;ll be happy to provide you with current pricing information tailored to your specific order.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-13ziq9p-3bb89485a048b63eddc9fdc19c74b84a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>What are the delivery times?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our delivery times are designed to ensure you receive your artisanal desserts fresh and in perfect condition:<\/p>\n<ul>\n<li>Standard delivery: Typically 7 to 10 business days, depending on your location.<\/li>\n<li>Factors affecting delivery:<\/li>\n<li>Your specific location (urban vs. remote areas)<\/li>\n<li>Size of your order<\/li>\n<li>Current demand for our products<\/li>\n<\/ul>\n<p>Urban centers generally receive deliveries faster than remote areas.For the most accurate delivery estimate for your specific order and location, please contact us or your local partner directly. We strive to provide timely deliveries while maintaining the quality and freshness of our artisanal desserts.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3wxz0t-7e4dd629a1d4dca960f7cff5315a0ec6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Prices} {Payment} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>How does payment work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We&#8217;ve designed our payment process to be secure and convenient for our customers:<\/p>\n<ul>\n<li>Booking: When you place an order, we&#8217;ll ask for your credit card details to secure the booking.\u00a0We do not store your card on our servers<\/li>\n<li>Authorization: We&#8217;ll authorize the payment amount on your card, but no charge is made at this time.<\/li>\n<li>Delivery: Your artisanal desserts will be prepared and delivered to you.<\/li>\n<li>Confirmation: Once you&#8217;ve received your order and confirmed its satisfactory delivery, we&#8217;ll proceed with the payment.<\/li>\n<li>Charge: Only after delivery confirmation will the authorized amount be charged to your credit card.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-118tpbh-66d9eda15e101d5897dd9715cc6892b9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery} {Payment} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>When can I cancel my order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We understand that circumstances can change. Here&#8217;s our cancellation policy:<\/p>\n<ul>\n<li>Free cancellation period: You can cancel your order within 3 days of placing it at no cost<\/li>\n<li>.After 3 days: Cancellations made after the 3-day period will incur a penalty fee.<\/li>\n<li>Penalty details: The fee amount depends on the order size and how close to the delivery date the cancellation is made.<\/li>\n<li>How to cancel: Contact us or your local partner as soon as possible if you need to cancel.<\/li>\n<li>Special orders: Custom or large orders may have different cancellation terms, which will be communicated at the time of order.<\/li>\n<\/ul>\n<p>We recommend reviewing your order carefully before confirming to avoid any inconvenience. If you have any questions about cancellations, please don&#8217;t hesitate to reach out to us.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n<div  class='hr av-ihyv4d-85e447e6ce17b7692464a63096a14ff8 hr-full  avia-builder-el-2  el_after_av_toggle_container  el_before_av_textblock  hr-no-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-hq3kal-1c8c9817911fb986c1000ab3b2d03fa1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Didn&#8217;t solve your problem?<\/h2>\n<p style=\"text-align: center;\">Here are several ways to contact us<\/p>\n<\/div><\/section>\n<div  class='hr av-gajuql-49fb15e05171b4336cb58cd304f684ce hr-short  avia-builder-el-4  el_after_av_textblock  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-esq1xp-a937cf695665d7c6a5a2a099abebb7b2 av_one_half  avia-builder-el-5  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><article  class='iconbox iconbox_top av-cb08sd-19eee6c038b7275a38f2edb5cabbe83a  avia-builder-el-6  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><a href='https:\/\/gianpaolobassi.com\/en\/shop\/contact\/' title='Do you need help?'  class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue805' data-av_iconfont='entypo-fontello'><\/a><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/gianpaolobassi.com\/en\/shop\/contact\/' title='Do you need help?' >Do you need help?<\/a><\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>Send us an email via the form<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div  class='flex_column av-12a76l-e592c3b519407e1fdb90e568426b9490 av_one_half  avia-builder-el-7  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><article  class='iconbox iconbox_top av-8snui5-8c1e2ffdcef9219b205fe8a578baac0d  avia-builder-el-8  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><a href='https:\/\/www.facebook.com\/marblepanettone\/' title='Watch on Facebook' target=\"_blank\" rel=\"noopener noreferrer\" class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue8f4' data-av_iconfont='entypo-fontello'><\/a><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/www.facebook.com\/marblepanettone\/' title='Watch on Facebook' target=\"_blank\" rel=\"noopener noreferrer\">Watch on Facebook<\/a><\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>Send us a message on facebook<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3352,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1277","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/pages\/1277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/comments?post=1277"}],"version-history":[{"count":10,"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/pages\/1277\/revisions"}],"predecessor-version":[{"id":3979,"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/pages\/1277\/revisions\/3979"}],"up":[{"embeddable":true,"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/pages\/3352"}],"wp:attachment":[{"href":"https:\/\/gianpaolobassi.com\/en\/wp-json\/wp\/v2\/media?parent=1277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}